​​​​FAQ

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Life’s too short for bad campaigns
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[av_toggle title=’How does RaiseItOnline work?’ tags=”]
RaiseItOnline is an online fundraising platform designed specifically for organizations to create and run fundraising campaigns. With 8 different campaign types, each with dozens of options, we give you everything you need to unleash your fundraising potential. And you can personalize everything to match your organization’s website.
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[av_toggle title=’What campaign types does RaiseItOnline offer?’ tags=”]
You can run any of the following 8 campaign types: Events, Pledges, Auctions, Raffles, Sweepstakes, Sales, Crowdfunding and Projects. In addition, your organization can use Donation Pages to collect standard contributions.
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[av_toggle title=’Who can use RaiseItOnline?’ tags=”]
Any group or organization can raise funds on RaiseItOnline. Individuals can also start campaigns, but the funds from those campaigns must benefit a group or organization.
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[av_toggle title=’Can my organization use RaiseItOnline if we’re not located in the U.S.?’ tags=”]
Any campaign can accept international credit card donations using a Stripe account. But some countries don’t allow certain campaign types such as raffles, so you’ll need to check your local laws and regulations before running a campaign.
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[av_toggle title=’Can funds raised be given to an individual?’ tags=”]
Campaigns run on RaiseItOnline are designed to benefit organizations. As a result, funds can’t be distributed to individuals.
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[av_toggle title=’Is RaiseItOnline secure?’ tags=”]
We don’t want to brag, but RaiseItOnline meets the highest level of payment and application security standards for the industry. All payment transactions are processed directly via Stripe and PayPal; payment information is never stored on our servers. In addition, the entire RaiseItOnline system is constantly monitored for security threats and receives monthly vulnerability testing. Lastly, RaiseItOnline does not release organization or donor information to any third-parties.
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[av_toggle title=’Can I try RaiseItOnline before running a campaign?’ tags=”]
Absolutely YES! You can set up and preview your campaign without providing any personal information. Once you are ready to publish a campaign, you’ll need to link a credit card processor for it to go LIVE!
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[av_toggle title=’Can donors contribute anonymously?’ tags=”]
Yes, they have several options. They can choose to not display their name, display their name without the amount, or even choose to be completely anonymous to the campaign (if you enable that option).
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[av_toggle title=’Can I add more than one administrator to my campaigns?’ tags=”]
Yes, you can easily add as many adminstrators as you like at no additional cost. These users will have administrative privileges on the campaigns they’re added to.
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[av_toggle title=’Will you review my campaign before it goes live?’ tags=”]
Yes. Every campaign is reviewed by one of our campaign specialists after you submit it. We’ll let you know if any changes need to be made before your campaign goes live!
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[av_toggle title=’How will I know if someone donated?’ tags=”]
You can always see a complete list of every donor and donations in account management, and you can also choose to have the system send you an email each time a contribution is made.
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[av_toggle title=’Can I create an extended or multi-year campaign?’ tags=”]
Yes, your campaign can last as long as you like. However, RaiseItOnline recommends setting an end date for your campaign to keep momentum going with your supporters.
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[av_toggle title=’Is RaiseItOnline secure?’ tags=”]
We don’t want to brag, but RaiseItOnline meets the highest level of payment and application security standards for the industry. All payment transactions are processed directly via Stripe and PayPal; payment information is never stored on our servers. In addition, the entire RaiseItOnline system is constantly monitored for security threats and receives monthly vulnerability testing. Lastly, RaiseItOnline does not release organization or donor information to any third-parties.
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[av_toggle title=’Can I try RaiseItOnline before running a campaign?’ tags=”]
Absolutely YES! You can set up and preview your campaign without providing any personal information. Once you are ready to publish a campaign, you’ll need to link a credit card processor for it to go LIVE!
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[av_toggle title=’What payment types can be accepted on your campaigns?’ tags=”]
You can choose to accept donations by credit card, PayPal and checks. Credit card payments are processed using Stripe.
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[av_toggle title=’Do I need my own credit card merchant account? ‘ tags=”]
If you have Stripe or PayPal accounts, you can simply link those to your organization in RaiseItOnline. Once linked, all funds will be deposited directly into your bank account. If not, we make it easy to create those accounts when setting up your campaign. If you need to use our built-in merchant account, you can indicate that in campaign setup as well.
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[av_toggle title=’How do I receive the funds my organization raises?’ tags=”]
Funds will be directly deposited to your bank account if you use your own Stripe or PayPal account. If your organization uses RaiseItOnline’s built-in merchant account (requires approval), then you can request a funds disbursement whenever you choose.
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[av_toggle title=’How long does it take to receive funds?’ tags=”]
If you’re using your own Stripe or PayPal account, funds are typically transferred to your account within 1 to 4 days from when they were collected. If you use RaiseItOnline’s payment processing, funds reach you in 3 to 5 days after you request them.
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[av_toggle title=’Can I keep any funds raised if I don’t reach my goal?’ tags=”]
Definitely! Unlike some fundraising sites, we don’t force you to reach your goal to keep your funds. You can choose to set up an all-or-nothing campaign that is goal-dependent, but that’s not our fundraising standard.
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[av_toggle title=’Are donations made on RaiseItOnline tax-deductible?’ tags=”]
RaiseItOnline provides all of the functionality needed to support tax-deductible donations, but whether donations to any specific campaign are deductible or not will depend on the advice of your legal counsel.
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[av_toggle title=’Can I have supporters pay the processing fees?’ tags=”]
Certainly. You have the option of adding the processing fee to each donation, or asking each supporter if they’d like to help by paying the fee.
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[av_toggle title=’Do you offer discounts for nonprofits?’ tags=”]
RaiseItOnline works exclusively with nonprofit and other charitable organizations. Our pricing is already among the lowest in the industry. See our pricing page for details.
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[av_toggle title=’Are there any hidden fees with RaiseItOnline?’ tags=”]
Nope. We mean it when we say “no hidden fees” on our pricing page. RaiseItOnline does not have any hidden charges.
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